CITIZEN EXPERIENCE BRIGADE

What are the motivations that drive your citizens and residents? Do they want to easily learn details of a complex bill, quickly interact with agencies or their representatives, or locate the right information to comply with local codes and ordinances? Whatever the situation, the experience must satisfy their need and be frictionless in the process.

 

We partner with you to facilitate the process of research to understand true user intent, map the journeys they take to reach them, develop a solid digital experience strategy, design and prototype the online experience, and test it to ensure what we've designed meets both citizen and government objectives.